Returns

In case of distance contracts, the consumer has the right to notify the company unambiguously and clearly by email to info@pharsol.com within 14 days of taking possession of the goods that he is withdrawing from the contract, without having to give a reason for his decision.

The buyer may inspect and test the goods received only to the extent strictly necessary to establish the actual situation and as is customary in shops. Any “testing” that deviates from the above may be considered as use of the goods, and the buyer shall be responsible for reducing the value of the goods under Article 43d(9) of the Slovenian Consumer Protection Act if the reduction is due to conduct not strictly necessary to determine the nature, properties and performance of the goods.

Under Article 43(5) of the Slovenian Consumer Protection Act, the buyer has no right of withdrawal in case of personalized products, which are goods manufactured according to the consumer's precise instructions and tailored to his personal needs. The company cannot offer a refund for the price of a personalized product that includes engraving, embroidery, printing or other modification.

The consumer must return the goods to the company immediately or, at the latest, within 14 days of notification that he is withdrawing from the order to the following address:

PHARSOL d.o.o.,
Stegne 33,
1000 Ljubljana,
Slovenia.
 

The consumer is deemed to have returned the goods in time if he sends them before the expiry of the 14-day return period (postmark verified).

If necessary, the consumer shall bear the costs of returning the goods incurred in connection with the withdrawal from the contract. The only cost to the buyer in respect of cancelling the order is the direct cost of returning the goods. When returning the goods, the consumer shall also send the invoice for the goods, together with personal details and the transaction account to which he wishes to receive the refund. The refund shall be made by the company immediately or, at the latest, within 14 days of receipt of the withdrawal notification.

The company has the right to withhold the reimbursement of payments received until the delivery of the returned goods or until the consumer has provided proof that he has sent the goods back. The cost of postage for returning the goods is non-refundable and will not be included in the refund.

The buyer must return the product to the provider (PHARSOL d.o.o) undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer.

In the event that the goods are returned without their original packaging or are damaged as a result of use, the company may make a claim against the buyer for reimbursement of the reduction in the value of the goods.

In the event of withdrawal from a contract where a promotional or a discount code has been used, the discounted amount will be taken into account as a discount and will not be refunded to the user. Only the amount actually paid by the consumer will be returned to his transaction account.

In case you receive a defective or damaged product, please send us an email to info@pharsol.com with pictures documenting the defect you have detected within 7 working days after the delivery date.

Please do not send any damaged products back to us, but send an email with pictures and we will inspect them and approve a free replacement if appropriate.